Returns & Exchanges

Due to the personal nature of our products and to ensure hygiene standards, Scent Split does not accept returns or exchanges on decanted fragrance samples. We recommend purchasing a smaller size before committing to a full bottle to ensure the scent meets your expectations.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please carefully inspect your package and notify our support team within 48 hours if you receive a damaged or incorrect item.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photos of any issues to initiate a claim for a replacement or store credit.

• 3.
  Verification Process

  Our quality control team will review your request to verify the error or damage against our shipping logs and batch records.

• 4.
  Resolution

  Once approved, a replacement for the damaged product will be shipped at no additional cost, or a store credit will be issued to your account.